Reservations are accepted by Scotts Castle Holidays (SCH) on behalf of owners only on the conditions shown on the Booking Form together with the following booking contract ("the Booking Conditions");
1. SCH acts entirely as Booking Agents for the owners of all the properties offered and contracts accepted by SCH shall be between the Person signing the Booking Form (The Client) and the owner of the property for whom the booking is made (The Owner). Scotts Castle Holidays are not a party to the contract.
The Client certifies that he or she is over 18 years of age and is authorised to sign the Booking Form on behalf of all persons who will occupy the property during the period for which it has been booked and that they are all, apart from infants, aware of these Booking Conditions. The website description of each property clearly indicates the maximum number of guests who may occupy it and the surrounding grounds. Exceeding this number constitutes a breach of contract and the Owner of the property has the right to terminate the booking forthwith and all monies paid by the Client will be forfeit.
No booking will be accepted by SCH unless an appropriately signed booking form and down payment for the holiday has been received by SCH. Having signed the Booking Form the Client accepts liability for the full payment of the holiday rental. In the event the holiday is cancelled by the Client, the Client remains liable for full payment of the holiday rental.
Whilst representations both verbal and visual contained in any marketing literature including the website are made in good faith and carefully scrutinised and agreed with the Owners, neither they nor any oral representations made by any employee of SCH form part of the Contract. SCH uses its best endeavours to ensure the accuracy of all information however, from time to time there may be minor differences between the actual property and its description, as both the SCH and Owner constantly strive to improve services and facilities, or because a problem (or modification) renders a service or facility unavailable. Any change to the facilities or fixtures available are considered to be minor changes and no compensation is available. In the event that such a change is likely to affect the Client’s enjoyment, and the Owner has notified SCH of the change, SCH will advise the Client as soon as is deemed reasonably possible.
Any cancellation made by the Client for whatever reason shall be in writing and addressed to SCH at its designated address. Deposits and balances are non-refundable in the event of a cancellation not covered by appropriate insurance. The Client remains liable for the final payment on the due date (56 days prior to the date of the booking) and failure to make such payment in full at the time will be treated as a Breach of Contract. On receiving the cancellation SCH will update the availability calendar accordingly. If a re-let is achieved the Client will be refunded with all monies paid less fifty pounds (£50+VAT) per booking week. Any losses incurred in re-letting the property including loss of rental will be borne by the Client.
Pets are allowed only where it is specified in a property description or otherwise by confirmed agreement in advance with the Owner and the SCH. The Client accepts liability for any damage the pets may make and on the condition that they will not be left unattended in the property. Pets are not permitted in the bedrooms or on the furniture and SCH nor the Owners can accept responsibility for their safety. Any Client who takes a pet into the property without permission or without notifying SCH in writing or on the Booking Form is in Breach of Contract and the owner of the property has the right to terminate his booking forthwith and to retain all monies paid by the Client. Refer to Pet Policy.
In spite of the care and precautions taken it is possible that Clients could have grounds for complaint about the property they have chosen. Any complaint must be taken up immediately in full with the key holder or the Owner. The function of SCH is to provide a marketing and administrative service to owners of holiday properties. It is not a party to the Contract between the Owner and the Client and performs its functions entirely as a Booking Agent. However, if the Client, having contacted the owner or their representative, is still not satisfied, they should contact SCH to ask it to take such reasonable steps as it is able to in an endeavour to put the matter right. In the event that disputes cannot be resolved SCH reserves the right to refer the matter to the relevant local Tourist Board whose decision shall be final and binding.
The maximum number of persons stated as being allowed in a property may not be exceeded without the prior consent of SCH. Neither can the Client significantly change the composition of the holiday rental party during occupation of the property.
No Owner or member of the staff or servant of SCH has the right to modify SCH's Booking Form or "Booking Conditions" or to make any representation or undertake any liability on behalf of SCH except an authorised representative of SCH and then only in writing.
The use of the amenities provided by the Owners such as swimming pools, swings, rowing boats, etc., is entirely at users risk and no responsibility can be accepted for any injuries to persons or loss or damage to any belongings of persons who use them.
a) If the property should not be available owing to damage by fire, storm or for any reason outside the control of the Owner or SCH (including Acts of God) or for any reason the Owner is not able to comply with this agreement, the Owner shall refund to the Client through SCH the full amount of the monies paid to SCH and the Owners and SCH's liability is limited to the refunding of such monies.
b) If the Client or members of the group are unable to access the property for factors outside the Owner or SCH’s control or reasonable responsibility, the Owner nor SCH accept any liability for compensation or refunds for part or full loss of holiday.
c) SCH does not accept liability for cancellation of any letting, delay or the failure to provide facilities or for the failure to provide accommodation howsoever the same may arise.
d) SCH does not accept liability in the event of any alteration or change of any kind made by the Owner following the confirmation of any reservation made by SCH on behalf of the Owner. Except in respect of death or personal injury caused by the negligence of SCH or the Owner and their respective servants and save to the extent provided in clause 14 neither SCH nor the owner, will be liable for any accident, damage, direct or consequential loss, injury, expense or inconvenience whether to person or property which the Client or any other person may suffer arising out of, or in any way connected with the letting howsoever caused.