16th Century Castle | 033

The Castle was wonderful, and in a beautiful setting. It is well set out and well equipt. If we were to suggest anything at all for improvement, we found the mattresses in the twin rooms really lumpy and the living room chimney may need sweeping as it smells. But other than that. Fantastic!! I have already recommended it to everyone I tell.

All questions were answered promptly and politely.

Really excellent accommodation - the ambiance and facilities are first class and the location make it a perfect venue for exploring that part of Scotland. The kitchen is spacious and well appointed with plenty of cooking utensils and plates. The Great Hall takes 8 guests with ease and is a great place to relax - as is the sun room in the day time. The spiral staircase is great fun and excellent for cardio exercise. Could have done with a few more black bags, and cleaning products in the toilets (a week is a long time) - otherwise just about everything was there.
Charging for WiFi after the paying the not inexpensive weekly cost of the castle we found sad and cheap - didn't affect us as there is 4G - but our foreign guests were inconvenienced - hence lose a star. (Tip - make your mobile phone into a hub and others can give others WiFi for free!)
the lodge next door - well half a mile away - is superb for an evening meal out if you don't fancy cooking. Similar ambiance and great staff.

I've passed your comments onto the Estate Office and recommended they upgrade their broadband connection to unlimited wifi. In the meantime, I've asked they provide us with details of the charges so we can mention it on the website to avoid any surprises. I've also recommended they supply plenty of cleaning products for guests in future! Many thanks for your constructive feedback, it really helps everyone to continually improve. Glad to hear you enjoyed your holiday - the spiral staircase is most certainly a good workout!

Reasonable service - required full payment on booking many months in advance. Slightly slow in returning deposit.

Oh dear. So sorry to hear you didn't like our payment terms. We ask for a deposit of 30% to confirm the booking which is standard practice in this industry and the balance 8 weeks prior to the holiday. It would be good to be able to offer flexible payment terms but we're contracted to pay the owners within certain timeframes.

As far as the security bond goes, owners have 7 days following a guests departure to notify us of an issue. If we've not heard from them by midnight on the 7th day, the bond gets released back to guests on the next working day. This means in reality it could fall on the 9th or 10th day depending on when the weekend falls. I'm really sorry if this hadn't been made clear to you and we will look at our paperwork to see how this can be better explained.

We'd love to welcome you back another time so please do ask about our Loyalty Discount next time you wish to book a holiday through us.

We have stayed before 10 years prior and our expectations where not disappointed... live live live it here we booked for next year as soon as we got home.

We totally agree the Castle is wonderful and we’re delighted that your return was one to remember. The Castle awaits your next visit – thank goodness it won’t be a decade to return this time. Thank you again for your comments.

Excellent service as normally friendly and informative staff

Thank you very much for your comments, congratulations on your wedding too! It’s great to hear we could help you relive some fond memories and it’s fab that you’re all booked in for next year already.

Sehr schön und angenehm. Gut beheizt.

Sounds like you had a great time at the castle, great to hear you found it nice and warm too! 

Schnelle Antwort und unkomplizierte Abwicklung

Thanks for your five star review! We're very pleased you found our service both prompt and straightforward. We hope to help again. 

Great experience, authentic surroundings

We're delighted to hear you had a great experience in this authentic and magical castle. 

We booked the castle for our wedding reception. All our needs were met. There was everything needed for our catering, the rooms were comfortable and clean and the large living room was full of character.

Many thanks for your review, we're delighted you rated the service five stars and all of your needs were met for such a special stay. We hope we can help again in the future.

We loved our castle. It was super clean, modernized but without losing its 16th century charm.

Thank you for your kind words, it’s always nice to hear when our guests love the property they stay in. Hopefully we can tempt you back in the future so don’t forget we offer a loyalty discount to our Scotts guests.

The rental and payment process was very easy and convenient to use. All questions were answered quickly

So glad to hear you found the payment process easy and convenient to use, thank you for your review.

What can you say about staying in your own tower house. What a fantastic experience. Comfortable, huge kitchen and great hall with a fireplace. Room for 10 with bedrooms on each level up the tower. Even the heating and water pressure were perfect.
It is the experience of a lifetime; definately book this property.....
We will be back...

Thank you for your review, sounds like you all had a fantastic time at this castle, finding the heating and water pressure perfect too! It sounds like you all have some memories to cherish forever, please let us know if you ever wish to return :)

Great service, clear directions and concise check in procedures.

Glad to hear you found our directions and information concise and clear, rating our service five stars. Please don't hesitate to re contact us in the future, if you plan any further trips around the UK.

I had a couple of problems on my part when booking online. I phoned and talked to Naomi and she was so helpful and she took care of the whole process for me.

Many thanks for the lovely review, so glad to hear you rated our service as excellent and that we were able to assist with your booking query over the phone. Hope you had a great holiday! 

I had a couple of problems on my part when booking online. I phoned and talked to Naomi and she was so helpful and she took care of the whole process for me.

Many thanks for the lovely review, so glad to hear you rated our service as excellent and that we were able to assist with your booking query over the phone. Hope you had a great holiday! 

Fantastic accommodation,location,every thing that I wanted to treat my family to a very special holiday who were over from Australia to help celebrate my 70th. birthday.My grandchildren had never seen snow before .So we picked the best weekend to go .Lesley was so helpful to get our belongings up to the castle as our cars were not suitable for the track up because of the snow.
Regards from Anne Perry.

Many thanks for the review, so nice to hear you found the castle fantastic and enjoyed the  Highland location!

Fantastic accommodation,location,every thing that I wanted to treat my family to a very special holiday who were over from Australia to help celebrate my 70th. birthday.My grandchildren had never seen snow before .So we picked the best weekend to go .Lesley was so helpful to get our belongings up to the castle as our cars were not suitable for the track up because of the snow.
Regards from Anne Perry.

Thanks so much for the fab review, sounds like the castle was everything you hoped for and we hope the family enjoyed the highland experience (with snow!).  I'm sure you all have lots of happy memories from the special birthday get together!

Excellent - 3rd year we have used the property

Thanks for the excellent feedback, glad you had another lovely stay. 

Excellent - 3rd year we have used the property

Many thanks for your comments, it was great to help with your trip and we look forward to hearing from you again. 

Superb experience. The home was lovely and had everything we wanted

Fabulous to hear you rated our service and the castle excellent. Sounds like you all had the best time and we hope to welcome you back in the future.

Superb experience. The home was lovely and had everything we wanted

Fabulous to hear you rated our service and the castle excellent. Sounds like you all had the best time and we hope to welcome you back in the future.

Fantastic , fantabulous .....a wonderful place to share with friends or/and families

We agree! This fairy tale castle is perfect for a special get together, so glad it was all you hoped for and we would be delighted to help with any future holiday plans.

Nothing too much trouble

Thank you so much for the great feedback, it was lovely to help with your plans for the holiday!

Beautiful castle and stunning location. The master bedroom complete with 4 poster bed was superb. Everything we needed and the town nearby, Grantown on Spey had a lovely range of shops and cafes. Weather could not have been better too. Would certainly use Scotts Castles again and maybe even the same castle!

Totally agree the castle is beautiful and the view over the countryside are stunning! It sounds like you all had a lovely time at this magical property and managed to make the most of the unpredictable weather too .. glad it stayed dry! We are delighted to hear you would re book with us again and we look forward to offering your 5% loyalty discount next time too!

Very well Organised, helpful and responded quickly to enquiries. Genuine enthusiasm for the properties.

Super to hear you found our team well organized and helpful with your holiday plans! Some of the staff here had stayed in this beautiful castle so great they could pass on some first hand experience for you! We hope to hear from you again in the future should you wish to re book.

The castle looks great when you first see it from the main road and turn up the dirt track.
It is an interesting and atmospheric place to stay but also well equipped for modern living. The kitchen is spacious and well kitted out and the upstairs living room has a large open fire and is great for use in the evening. The top shower is a little weak and the building feels dark inside - but then it is a castle! The sunroom makes up for the lack of light in the main building. It feels splendidly isolated but is handy for everything in the northern cairngorms area and the supermarket in Grantown. The restaurant in the hotel nearby is very good for a night out. One criticism is that although there is a washing machine, there is no dryer and no where to dry anything.
We had a great time and would highly recommend it.

Sounds like a great stay was had by all in this quirky tower, and glad to hear you also made the most of the fantastic mountain walks nearby! All feedback is very appreciated so that we may pass on any suggestions to our owners, and if you are interested in re-booking for your next trip please don’t hesitate to get back in touch.

Good wevsite and well organised company. Arrival and departure worked well. Housekeeper easy to contact and helpful.

Glad we were able to help find your perfect castle holiday, and that all the relevant booking information along the way helped with the plans for the trip.

We absolutely loved the castle. The kitchen and great hall provided lovely gathering space for our group yet there were plenty of bedrooms to allow individual privacy. Everything was spotless, everything worked, the decor was beautiful and the grounds nicely kept. Thank you so much for everything and we hope to return again next year.

Having stayed hear myself I totally agree, the decor and grounds are lovely and its a lovely castle and a great base for groups! So pleased you had a nice time, should you ever wish to return please don't hesitate to get back in touch!

Smooth booking process, complete information provided beforehand, and pleasant interactions every time we contacted Scotts Castles.

So pleased to hear you had a pleasant booking experience and found the website informative. Hopefully we may be able to help with your holiday plans again sometime!

Excellent week for the 3rd consecutive year. Already booked up for 2016.

Great to hear you had an excellent holiday and we are sure you will have another great trip next year too!

As always efficient and prompt service

As always it was lovely to be of assistance with your holiday plans again! We look forward to hearing from you in the future ..

The castle was superb - we had a magical weekend and kids and adults alike all agreed that we have come away with some great memories of a fun celebration in an amazing place! It snowed in the night just after we arrived so thank you for the use of the sledges - thought that was a lovely touch! We found the castle very cosy and comfortable and well equipped.

Thank you for your lovely feedback, and glad to hear your group enjoyed the birthday celebrations in this beautiful castle! We have also now updated our online enquiry form so guests can ask us to respond via email or by telephone and also select a suitable time for us to get in touch. We would be delighted to assist with planning your next family holiday, please feel free to get back in touch with us again.

I found the staff very friendly and really helpful. Only recommendation would be to respond to email enquiries by email rather than also following up with a phone call and particularly don't leaving voice mail messages! It almost blew our plan to surprise my husband for his 50th but thankfully he dismissed the idea of being able to afford hiring a castle as a fantasy!

Thank you for your lovely feedback, and glad to hear your group enjoyed the birthday celebrations in this beautiful castle! We have also now updated our online enquiry form so guests can ask us to respond via email or by telephone and also select a suitable time for us to get in touch. We would be delighted to assist with planning your next family holiday, please feel free to get back in touch with us again.

The castle was fantasticl. Fabulous location and wonderful atmosphere inside.
Lovely, cosy and warm - super accomodation with everything we needed.
Thank you.

So pleased to hear you enjoyed this fabulous castle and found it to be warm and cosy throughout your holiday!

We would love to help with any future holiday plans you may have .. great to hear you thought our service was friendly and efficient. Please don't hesitate to get in touch with us again!

Very good efficient and friendly service.
Lovely, cosy and warm - super accomodation with everything we needed.
Thank you.

So pleased to hear you enjoyed this fabulous castle and found it to be warm and cosy throughout your holiday!

We would love to help with any future holiday plans you may have .. great to hear you thought our service was friendly and efficient. Please don't hesitate to get in touch with us again!

Fabulous place to stay - spotlessly clean and very comfortable

Thank you for your feedback, glad you found or booking process easy and service informative.

Glad you all had an amazing time, enjoying the blend castle and comfort this property has to offer! We hope we can be of help again in the near future!

Naomi Ashwell
Scotts Castle Holidays

Booking was very easy and all the information we needed came through as required

Thank you for your feedback, glad you found or booking process easy and service informative.

Glad you all had an amazing time, enjoying the blend castle and comfort this property has to offer! We hope we can be of help again in the near future!

Naomi Ashwell
Scotts Castle Holidays

everyone loved the castle and location perfect for the celebration we had planned.

We are delighted to hear that everyone had a brilliant time at the castle for your special occasion!

Please don't hesitate to get in touch with us again if you would like any future help.

Scotts Castle Holidays

very help full and proffesional

We are delighted to hear that everyone had a brilliant time at the castle for your special occasion!

Please don't hesitate to get in touch with us again if you would like any future help.

Scotts Castle Holidays

Castle excellent value for money. All the fishing party were impressed. Already booked for 2015

Many thanks for your great feedback, and lovely to hear your group enjoyed the stay in this beautiful castle. Hope you are looking forward to your next trip!

Scotts Castle Holidays

Prompt service

Many thanks for your great feedback, and lovely to hear your group enjoyed the stay in this beautiful castle. Hope you are looking forward to your next trip!

Scotts Castle Holidays

Location was excellent, castle set in some lovely countryside with excellent scenery.
Will be back.

Thank you for your feedback its much appreciated. So pleased to hear that you had an excellent stay at this castle.

If you wish to re book, do get in touch and we would be happy to offer you our loyalty discount against your next booking. (T &C's apply)

Scotts Castle Holidays

Good comms and easy to deal with
Will be back.

Thank you for your feedback its much appreciated. So pleased to hear that you had an excellent stay at this castle.

If you wish to re book, do get in touch and we would be happy to offer you our loyalty discount against your next booking. (T &C's apply)

Scotts Castle Holidays

This was a magical holiday for all three families! The castle was very well equipped and brilliantly positioned to visit the Cairngorms. It was well furnished in style and yet friendly and welcoming. A great experience all round!

Excellent to hear you found our office helpful and enjoyed your stay at this beautiful castle as much as we did!

Please don't hesitate to get back in touch with us again in the future if we can help with any further plans and thank you for taking the time to submit your feedback.

Scotts Castle Holidays

The staff were friendly and helpful and very patient with our party's payment process (involving several families in different countries). They could speak about the property first hand,having stayed there and answered all questions.

Excellent to hear you found our office helpful and enjoyed your stay at this beautiful castle as much as we did!

Please don't hesitate to get back in touch with us again in the future if we can help with any further plans and thank you for taking the time to submit your feedback.

Scotts Castle Holidays

The one area which could be improved upon concerns the equipment. There are for example only 13 forks (small and large) yet the castle could have 10 guests so should have at least 20.There are only 2 serving spoons. A small tray would also be useful. The fire still smokes! This is making the curtains somewhat sooty looking.

Nice to speak with you following your birthday celebrations at the castle, I am so pleased the family enjoyed the return visit.

Thank you for the additional comments regarding the chimney and equipment available at the castle, we will catch up with the castle administrators and hopefully with your feedback they can investigate fully, I’ll update you when I hear back from them.

Look forward to welcoming you back next year.

Scotts Castle Holidays

The castle is a lovely venue for family get togethers. It has glamour but is not too posh. I had a lovely birthday lunch there and my guests were much impressed.

Nice to speak with you following your birthday celebrations at the castle, I am so pleased the family enjoyed the return visit.

Thank you for the additional comments regarding the chimney and equipment available at the castle, we will catch up with the castle administrators and hopefully with your feedback they can investigate fully, I’ll update you when I hear back from them.

Look forward to welcoming you back next year.

Scotts Castle Holidays

Excellent property which lived up to and beyond our expectations. It was so well equipped and well decorated. As the property description details, most of the stairwell is quite steep and narrow and anyone elderly may find these quited difficult. Our 75 year old member of our party managed but was concerned.

we always appreciate hearing guests first hand experiences and we are delighted to hear you had a lovely stay! We hope we can help with future holiday plans.

Scotts Castle Holidays
Email: sales@scottscastles.com

I found all contact that I had with Scotts to be friendly, helpful and professional.

we always appreciate hearing guests first hand experiences and we are delighted to hear you had a lovely stay! We hope we can help with future holiday plans.

Scotts Castle Holidays
Email: sales@scottscastles.com

a very good venue for a family get together. Also the castle is situated in an area in which there is lots to do. My family go off and each do their own thing.

Many thanks for your feedback following your stay at Muckrach Castle, we appreciate hearing of first hand experiences, and will pass your comments on to the owner. We are delighted to hear you had another lovely stay at the property, and hope we can welcome you back soon for a return trip. Don’t forget the Loyalty Discount for returning clients!

Scotts Castle Holidays
Email: sales@scottscastles.com

It is a lovely venue and very cosy. One thing which could be improved is provision of more serving dishes in the kitchen. Generally speaking the cooking equipment is rather poor although there have been improvements in the 3 years we have been visiting.

Many thanks for your feedback following your stay at Muckrach Castle, we appreciate hearing of first hand experiences, and will pass your comments on to the owner. We are delighted to hear you had another lovely stay at the property, and hope we can welcome you back soon for a return trip. Don’t forget the Loyalty Discount for returning clients!

Scotts Castle Holidays
Email: sales@scottscastles.com