Scotts Castle Holidays team
feefo gold merchant team Cornwall

Even the sun had a smile on his face when we received our Feefo Gold Merchant certificate – Pictured left to right: Harriet, Amy, Christina, Vicky, Mat, Naomi

Cornwall-based Scotts Castle Holidays is celebrating after receiving a prestigious national award for its high levels of service.

The small company, which provides large castle holidays in Scotland, works with international company Feefo to independently gather ratings and feedback from customers and is one of just a handful of companies to be recognised as a Gold Merchant in 2015.

“We are delighted to be presented with this certificate,” said company director, Harriet Firewood. “The team works hard throughout the year to exceed the expectations of our customers but to have this recognised by an external body is amazing. We’re delighted.”

feefo gold merchants certificate

Here is the certificate which we received in the post early in 2015 – yippee!

The Gold Merchant certificate is awarded by Feefo to companies who achieve an average service rating of over 95% throughout the year and is a visible reassurance of customer-generated service ratings.

“All guests who stay with Scotts Castles are contacted by Feefo following their holiday to request their feedback,” explained Mrs Filewood. “This information is forwarded to us to action and is collated annually to give us our overall rating. We appreciate the time our guests take to provide their comments and ratings as they help us to continuously improve our service.”

It is the second year running Scotts Castle Holidays has been recognised as a Gold Merchant. Find out more about Feefo on the website or contact the bookings team on 01208 821341 to discuss your ideal castle holiday in Scotland.