Booking Conditions
1
Booking Your Holiday
By telephone: Call us to check availability. You can make a provisional telephone reservation, after which you must return the booking form with the appropriate payment within 3 working days.
Three ways of sending your booking form to us are as follows:
Three ways of sending your booking form to us are as follows:
- online
- first class mail
- fax
2
What Happens Next
- One of our bookings staff will contact you within 48 hours of receipt of your booking form to confirm the booking.
- You will receive a confirmation of booking receipt by email and a copy of the booking notification will be sent out to you by post along with a copy of the property particulars and a floorplan to help you organise who will sleep where.
- The confirmation letter will outline the details of your booking and will advise you when your balance payment is due.
3
Paying for Your Holiday
Deposits
A minimum deposit of 30 per cent of the total hiring charge is required to officially book & confirm your holiday. We accept debit card, credit card, cheque, and inter-bank transfer. A 2% surcharge applies to credit card payments (3.5% for AMEX) to recover costs.
Balances
The balance payment is to be paid 8 weeks prior to the holiday commencement date. You will be sent a reminder by email a week or two prior to this date.
What happens next?
On receipt of payment you will be sent a balance notification letter along with travel directions to the property (including the postcode for those who wish to use satellite navigation), the key holders contact details and any other relevant information we feel you may require.
Last Minute Bookings
If you reserve a property less than eight weeks before the holiday commencement date, it is considered a last minute booking and will need to be paid in full to be confirmed.
Holiday Cover
It is a requirement of the booking that Holiday Cancellation Insurance is taken out, either through our nominated Insurer or through an insurer of your choice. No booking will be accepted unless proof of holiday cancellation cover is provided.
A minimum deposit of 30 per cent of the total hiring charge is required to officially book & confirm your holiday. We accept debit card, credit card, cheque, and inter-bank transfer. A 2% surcharge applies to credit card payments (3.5% for AMEX) to recover costs.
Balances
The balance payment is to be paid 8 weeks prior to the holiday commencement date. You will be sent a reminder by email a week or two prior to this date.
What happens next?
On receipt of payment you will be sent a balance notification letter along with travel directions to the property (including the postcode for those who wish to use satellite navigation), the key holders contact details and any other relevant information we feel you may require.
Last Minute Bookings
If you reserve a property less than eight weeks before the holiday commencement date, it is considered a last minute booking and will need to be paid in full to be confirmed.
Holiday Cover
It is a requirement of the booking that Holiday Cancellation Insurance is taken out, either through our nominated Insurer or through an insurer of your choice. No booking will be accepted unless proof of holiday cancellation cover is provided.
4
Other Booking Information
Availability
All our self-catering properties are let on a weekly basis, generally Saturday to Saturday or Sunday to Sunday, with arrival from 4pm and departure by no later than 10am (unless otherwise stated).
Pricing
All quotes are based on the standard rate supplied to us by the owners. We do not add commission or booking fees on top of the advertised price.. Some properties will offer additional services and/or accept bookings outside of the standard start dates, however, additional charges may apply.
Good Housekeeping
When renting one of our properties, valid credit card details will be required at the time of booking to act as surety for the Good Housekeeping Deposit. We are unable to accept Electron or Debit Cards for this particular security bond. You will be responsible for reimbursing the Owner (via the Agency) for the actual costs of any breakages or damage in, or to, the property - along with any additional costs that may result following your tenancy (ie extra cleaning).
Please read our Good Housekeeping Deposit Terms to understand your obligations.
Cancellations
Once a booking has been confirmed, you will be liable for the whole cost of the holiday. This is why we insist that you take out holiday cover at the time of booking. Please note that some insurance carriers place stipulations on their cancellations policy. Check your policy to ensure that you are covered.
If you have to cancel and the reason is outside the terms of your insurance, we will try to re-let the property at a reasonable rental. If we are successful, we will refund you the amount achieved less an administration charge of £70 + VAT.
Equipment
Each property is furnished and equipped for the stated occupancy. A list of fixtures, furnishings and domestic equipment is available on request. In certain areas mobile and/or TV reception may be poor. Cots and highchairs are provided by some properties (but not linen for them), please check with the office.
Pets
Where you see the dog symbol, pets are welcome by arrangement. Details must be supplied on the booking form. Please note that some properties will charge an additional fee, or stipulate terms. Normally one pet is allowed per property, although you may request to include more. Ask our office for the Terms and Conditions for Pets policy.
Linen
All properties are supplied with linen, pillows, towels, and duvets at no extra charge.
Fuel
Most properties have log fires and will supply a basket of firewood upon arrival. Thereafter visitors are expected to refill their baskets from the woodshed, although some properties may charge for additional firewood. Ask our office for details.
Electricity
Most properties do not charge extra for electricity, but a few do. If you are unsure about the property that attracts you, please call our office.
Cleaning
All properties are cleaned between each let and it is a condition of your let that you leave the property and its contents clean and tidy. Failure to do so will automatically result in part or all of the Good Housekeeping deposit being deducted from the credit card details supplied at the booking stage. Refer to our Good Housekeeping Deposit Terms
Short Breaks
We find that more and more people/groups are looking for a quick getaway to hold a party, special event, or just to take a break from work for a few days. As such we try to encourage our owners to accept short breaks in the off season where possible. As each property has slightly different conditions for short lets please telephone the office for pricing and availability.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any complaints we are anxious to remedy them as soon as possible. If you have immediate complaints (e.g. heating, water) you should contact the property representative specified on your confirmation. If you are unhappy with the response, please contact the office, as Scotts Castle Holidays has procedures in place to assist you.
Overseas Visitors
Please note that accommodation descriptions may be interpreted differently from country to country. Below you will find the generally recognised definitions for accommodation as understood by UK citizens. Please note these measurements are a guideline only and may vary slightly from property to property.
All our self-catering properties are let on a weekly basis, generally Saturday to Saturday or Sunday to Sunday, with arrival from 4pm and departure by no later than 10am (unless otherwise stated).
Pricing
All quotes are based on the standard rate supplied to us by the owners. We do not add commission or booking fees on top of the advertised price.. Some properties will offer additional services and/or accept bookings outside of the standard start dates, however, additional charges may apply.
Good Housekeeping
When renting one of our properties, valid credit card details will be required at the time of booking to act as surety for the Good Housekeeping Deposit. We are unable to accept Electron or Debit Cards for this particular security bond. You will be responsible for reimbursing the Owner (via the Agency) for the actual costs of any breakages or damage in, or to, the property - along with any additional costs that may result following your tenancy (ie extra cleaning).
Please read our Good Housekeeping Deposit Terms to understand your obligations.
Cancellations
Once a booking has been confirmed, you will be liable for the whole cost of the holiday. This is why we insist that you take out holiday cover at the time of booking. Please note that some insurance carriers place stipulations on their cancellations policy. Check your policy to ensure that you are covered.
If you have to cancel and the reason is outside the terms of your insurance, we will try to re-let the property at a reasonable rental. If we are successful, we will refund you the amount achieved less an administration charge of £70 + VAT.
Equipment
Each property is furnished and equipped for the stated occupancy. A list of fixtures, furnishings and domestic equipment is available on request. In certain areas mobile and/or TV reception may be poor. Cots and highchairs are provided by some properties (but not linen for them), please check with the office.
Pets
Where you see the dog symbol, pets are welcome by arrangement. Details must be supplied on the booking form. Please note that some properties will charge an additional fee, or stipulate terms. Normally one pet is allowed per property, although you may request to include more. Ask our office for the Terms and Conditions for Pets policy.
Linen
All properties are supplied with linen, pillows, towels, and duvets at no extra charge.
Fuel
Most properties have log fires and will supply a basket of firewood upon arrival. Thereafter visitors are expected to refill their baskets from the woodshed, although some properties may charge for additional firewood. Ask our office for details.
Electricity
Most properties do not charge extra for electricity, but a few do. If you are unsure about the property that attracts you, please call our office.
Cleaning
All properties are cleaned between each let and it is a condition of your let that you leave the property and its contents clean and tidy. Failure to do so will automatically result in part or all of the Good Housekeeping deposit being deducted from the credit card details supplied at the booking stage. Refer to our Good Housekeeping Deposit Terms
Short Breaks
We find that more and more people/groups are looking for a quick getaway to hold a party, special event, or just to take a break from work for a few days. As such we try to encourage our owners to accept short breaks in the off season where possible. As each property has slightly different conditions for short lets please telephone the office for pricing and availability.
Complaints
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If, however, you have any complaints we are anxious to remedy them as soon as possible. If you have immediate complaints (e.g. heating, water) you should contact the property representative specified on your confirmation. If you are unhappy with the response, please contact the office, as Scotts Castle Holidays has procedures in place to assist you.
Overseas Visitors
Please note that accommodation descriptions may be interpreted differently from country to country. Below you will find the generally recognised definitions for accommodation as understood by UK citizens. Please note these measurements are a guideline only and may vary slightly from property to property.
- Single bedroom: one bed (3ft wide)
- Double bedroom: one bed (4ft 6 inches wide)
- Twin bedroom: two beds (3ft wide each)
- King size bedroom: one bed (5ft wide)
- Four Poster bedroom: one bed (4ft 6 inches wide) with canopy
- Ensuite bathroom: private bathroom attached to the room via connecting door
- Private bathroom: a separate room that may be adjacent to, or a short walk down a corridor not shared with any other guest
- Shared bathroom:a separate room that may be adjacent to, or a short walk along a corridor that is shared by the occupants of two or more bedrooms
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