• It is our policy that all clients must have cancellation insurance.
• If you do not wish to take out cancellation insurance with Scotts Castle Holidays you must have your own insurance.
• Scotts Castle Holidays recommends J.L. Morris Ltd for clients requiring cancellation insurance. For more information about the J.L. Morris Policy, please go to J.L. Morris Insurance Policy. (see below)
• If you wish to take out cancellation insurance through Scotts Castle Holidays please let us know and we can organise this for you. Cancellation insurance is charged at 4.5% of the value of your total booking.
• If you have to cancel your reservation, you must telephone Scotts Castle Holidays as soon as the reason for cancellation occurs. You must also immediately confirm your cancellation in writing. The day we receive your telephone notification of cancellation is the date on which your booking is cancelled.
• The client is liable for the full cost of the booking once confirmation has been made. Deposits and balances are non-refundable in the event of a cancellation not covered by appropriate insurance.
• Please note that should you cancel your booking prior to the balance due date, this amount still remains payable by you and is refunded (less an administration fee) only if we have been able to re-let the property subsequent to your cancellation.
• If we do not receive the full amount for the confirmed booking your declaration of acceptance may be used against you in a court of law.

The following are links to companies that offer travel insurance:

Please note these companies do not have an agreement with Scotts Castle Holidays. Scotts Castle Holidays is not responsible for the content of external internet sites.

J.L. Morris Insurance Policy

We have arranged insurance cover to protect ourselves if you have to cancel your booking or curtail your holiday. Subject to the circumstances falling within the terms of the insurance we have arranged for our protection, we would ourselves be able to refund certain costs incurred by you in connection with the holiday. Otherwise refunds would be at our discretion.

A summary of our insurance can be found at the following location: http://www.selfcateringinsurance.co.uk/insurance/wording.php