The vast majority of properties we let are large, stately establishments, with fixtures and furnishings reflecting the period & style of the property, including (but not limited to) antiques and other historical and costly artefacts.

It is in good faith that the Owners of these properties let out their establishments and its contents to a third party (the Applicant) on the understanding that the Applicant agrees to keep the property and all furniture, fittings, equipment and other contents in or on the property (grounds included) in the same state of repair and condition as at the commencement of the let (reasonable wear and tear excepted).

TERMS & CONDITIONS

1.0 Credit card details from a major credit card company will be required at the time of booking to act as security when renting one of our properties, for the Good Housekeeping Deposit. It will need to be in the name of the person stated on the booking form. We are unable to accept Electron or Debit Cards for the Good Housekeeping Deposit. Under exceptional cases only, if the Applicant is only able to supply an Electron or Debit Card the same terms will apply.

2.0 The Applicant will be responsible for reimbursing the Owner (via the Agency) for the actual costs of any breakage or damage in or to the property, along with any additional costs that may result following the Applicant’s tenancy (ie extra cleaning).

3.0 Upon initial notification from the owner/housekeeper of the property that the GHD will need to be held until further notice, monies (in full) will be deducted on behalf of the Owner by the Agency from the credit card details (provided for this purpose) immediately and without notice to the Applicant.

4.0 The Agency will attempt to contact the Applicant within 24 hours of having been notified of the problem by the Owner. This will be done by phone &/or letter or email (whichever is more practicable in the circumstance) to the addresses given by the Applicant on the booking form. A phone call will be made to all UK & European residents, and all other nationalities where reasonably practicable.

5.0 The difference between the amount invoiced and the full amount taken for the GHD will be refunded to the Applicant once the Agency is in receipt of all relevant invoices and other necessary evidence from the Owner (ie photographs, independent witness reports, assessment from the Property Manager). If the amount to be reimbursed is in excess of the GHD taken, the Applicant will be charged accordingly.

6.0 Copies of all invoice/s, relevant paperwork (as described above) and credit card receipt/s will be forwarded to the Applicant by first class mail.

7.0 Should a dispute arise regarding the loss or damage of property, or excess cleaning required following your stay our policy is that the housekeepers word is final.

8.0 The Applicant should note that the booking contract is taken out between the Owner and the Applicant. In Good Housekeeping Deposit disputes, the Agency acts as a mediator only between the two parties. If the contract is breached and legal action pursued, the case will be between the Owner and the Applicant, not the Agency.